Shared inbox
Receive connected WhatsApp conversations in one workspace for authorized teammates.
Meta
Available now
Turn WhatsApp conversations into organized teamwork
Connect WhatsApp to Message Pro so your team can manage conversations, retain customer context, and use the automation and AI configured for your account.
Message Pro Omni
Shared inbox
Receive connected WhatsApp conversations in one workspace for authorized teammates.
Assignment and follow-up
Assign a conversation to a teammate or team and track its status without losing its workspace context.
Customer data
Review available contact data and conversation history, then use labels and attributes to organize follow-up.
AI and human handoff
Enable replies and actions configured for your account, then hand the conversation to the team with context when needed.
Inside Message Pro
What do you get with WhatsApp?
Instead of leaving customer conversations inside a phone or separate account, connected conversations reach a shared inbox where the team can work with clear ownership and context.
Assignment and follow-up
Assign a conversation to a teammate or team and track its status without losing its workspace context.
Customer data
Review available contact data and conversation history, then use labels and attributes to organize follow-up.
AI and human handoff
Enable replies and actions configured for your account, then hand the conversation to the team with context when needed.
Clearer ownership
The team can see who owns the conversation and what comes next.
Retained context
Available messages, data and notes remain connected to the customer.
Configurable operations
Rules, AI and integrations are configured around each customer's needs.
Connection path
From the WhatsApp account to the team inbox
Prepare the required WhatsApp account and access
Connect the channel to the workspace
Define teams and routing rules
Test receiving and replying, then start operating
Connection requirements
Connection requires suitable accounts and permissions. External messaging policies, fees and limits are defined by the channel provider, while the Message Pro plan and account setup define usage inside the platform.
AI agent
How does AI work in WhatsApp conversations?
The AI agent can reply using configured knowledge and instructions, update customer data, perform permitted actions and integrations, and hand the conversation to a teammate with the available history and context.
Automated replies using configured knowledge
Customer data updates
Permitted actions and integrations
Human handoff with context
Knowledge, instructions, permissions, actions and handoff rules are configured for each customer.
Other channels