Customer service
Receive, assign and follow up on requests with clear history and context.
Omnichannel platform selection guide
Bring channels, sales and customer service into one workspace
Message Pro is an omnichannel platform for customer service, sales and operations teams. It brings connected channels into a shared inbox with conversation assignment, team collaboration, automation and an AI agent configured for each customer.
When is Message Pro a relevant option?
Message Pro is relevant when several teammates receive conversations from multiple channels and need to know who owns each conversation, retain customer context, run configured replies and actions, and hand cases to a human when needed.
Who can use the platform?
Sales
Qualify leads, update customer data and route suitable opportunities to the team.
Team management
Clarify conversation ownership with teams, private notes and labels.
Operations
Configure automation, integrations and actions within each customer's scope.
What should an omnichannel platform give your team?
A shared inbox
Connected conversations appear in one workspace instead of splitting follow-up across apps.
Clear ownership and collaboration
Assign conversations to teammates or teams with private notes and a visible follow-up status.
AI with human handoff
Use approved knowledge, update data, perform configured actions, then transfer to the team with context.
Before choosing any platform
- Confirm that the channels customers use are available and their connection requirements are clear.
- Define who owns conversations and how they move between sales and customer service.
- Define what AI may perform and when it must hand the conversation to a person.
- Review API, webhook and custom-integration needs before agreeing on scope.
- Request pricing for the country, plan and setup instead of relying on an unconfirmed general figure.
When might you not need an omnichannel platform?
If one person handles a very small number of conversations on one channel and you do not need assignment, automation, integrations or reporting, direct channel tools may be enough for now.
Does your team work across more than one channel?
Create an account and start the workspace, or review the channel and product pages before selecting your setup.