Conversations together
Monitor connected channels from one interface instead of opening each channel separately.
Core platform capability
Conversation workspace
Team Inbox
Bring conversations from connected channels into a shared workspace and give the team one operating context instead of separate tools.
Message Pro Omni
Team Inbox
Capability scope
How does it work inside Message Pro?
The inbox is the main operating area in Message Pro. It shows conversations arriving through the customer's enabled channels alongside the available contact data and conversation history.
Work can be organized through separate inboxes and teams, with conversation assignment, private notes, labels and custom attributes.
Clear ownership
See who owns each conversation and move it to the relevant teammate or team.
Internal collaboration
Add private notes and keep operational context separate from customer messages.
Workflow
A clear path from setup to follow-up
A conversation arrives from a connected channel
It appears in the relevant inbox
It is assigned to a teammate or team
The team follows up with shared context
Availability note
The number of inboxes, users, channels and usage limits is defined by the agreed plan and setup.
Explore more
More product pages
Conversation Routing
Send each conversation to the relevant team, inbox or teammate using manual assignment and the automation rules configured for the workspace.
Learn moreConversational Support
Help the support team follow up from one workspace with the available conversation history, customer data and internal collaboration tools.
Learn moreAI Agents
Use the AI agent to reply automatically, update customer data, perform configured actions and hand the conversation to a human when needed.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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