If WhatsApp QR appears in your account’s channel catalog, you can link a WhatsApp session to the workspace by scanning a QR code. This is different from the official WhatsApp Business Platform connection.
Before you start
You need channel-management access, the phone running the WhatsApp account you want to link, and access to Linked devices in the app.
Steps
- 1
Choose the channel type
Open Account settings, Channels and Add channel, then select WhatsApp QR if it is available to your account.
- 2
Display the QR code
Start setup and leave the QR code page open while you complete the scan.
- 3
Scan from the phone
In WhatsApp on the phone, open Linked devices and scan the code shown in Message Pro.
- 4
Check the session
Wait for a connected status, then send a test message from another number and open it in the inbox.
- 5
Monitor the connection
Review session status regularly. If it disconnects, follow the reconnection instructions shown for the channel.
Check the result
The session is connected and the test message reaches the inbox. If not, review the session, phone and permissions before retrying.