Your customer channels in one workspace

Choose a channel to see how its conversations enter the team inbox and how assignment, customer context, AI and human handoff work inside Message Pro.

Available now

Choose the right channel for your customers

External channel features and limits are governed by its provider, while the plan and account setup define the scope inside Message Pro.

Available

Connect WhatsApp to Message Pro so your team can manage conversations, retain customer context, and use the automation and AI configured for your account.

Shared inbox
Assignment and follow-up
Customer data

Explore WhatsApp

Available

Messenger

Connect Facebook Page messaging to Message Pro, distribute conversations across the team, and use the automation and AI configured for your account.

Page messages in the team inbox
Routing and assignment
Internal collaboration

Explore Messenger

Available

Instagram

Manage connected Instagram messages from the Message Pro inbox with assignment, customer context and the AI configured for your account.

Conversations in a unified workspace
Team assignment
Context and organization

Explore Instagram

Available

Connect Telegram to Message Pro so the team works from a shared inbox with configured assignment, automation and AI.

One inbox
Team distribution
Organized data

Explore Telegram

Available

LINE

Connect LINE to Message Pro to bring conversations together with other channels and use configured assignment, context, automation and AI.

Conversations in a shared workspace
Assignment and notes
Customer organization

Explore LINE

TikTok

Coming soon

TikTok will be added to Message Pro channels. Feature and connection details will be published at launch.

Channel page

One operating flow

The channel changes; the operating model stays clear

Each channel has its own accounts, permissions and policies, while Message Pro gives the team a shared operating flow from arrival through reply, handoff and follow-up.

Connect the channel

We review the account and permissions, then connect the required channels to the workspace.

Bring conversations together

Connected conversations reach the team inbox with available customer data.

Enable AI and automation

Configure the knowledge, instructions, data updates and actions needed for the use case.

Hand off with context

When needed, the customer reaches a teammate with the available conversation history and context.

Start with the channels your customers use

Create your account and start, then configure the channels, teams, AI rules and handoff model that fit your operations.

Create your account and start