Plan and setup dependent

Customer retention

Promotions and Newsletters

Configure outbound customer messages through suitable channels within consent, provider policies, plan and setup scope.

A customer service team working on Promotions and Newsletters

Message Pro Omni

Promotions and Newsletters

Capability scope

How does it work inside Message Pro?

Campaign or broadcast capabilities available for a channel can be used for an offer, update or newsletter after defining the audience, content and timing.

Templates, consent, fees and sending limits vary by channel provider and country. Requirements are reviewed before launch.

01

Defined audience

Use available data and labels to select the relevant recipients.

02

Timely message

Prepare content and timing according to the campaign goal and channel policy.

03

Replies in the inbox

When supported by the channel, customer replies return to the team workspace for follow-up.

Workflow

A clear path from setup to follow-up

1

Review consent and policies

2

Define audience and goal

3

Approve content and timing

4

Test and monitor replies

Availability note

Do not send messages without legal and customer consent where required. External pricing, templates and limits are controlled by the channel provider.

Does this capability fit your team's workflow?

Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.

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