WhatsApp Business Platform connects a business number to Message Pro through the official connection flow. Choose the business account and number you will use, then complete provider authorization.
Before you start
You need permission to manage Message Pro channels and appropriate access to the Meta Business account and phone number. Check the number and its current setup before connecting it.
Steps
- 1
Open the channel catalog
In account settings, open Channels and Add channel, then choose the official WhatsApp Business Platform option.
- 2
Authorize the connection
Choose Connect and follow the Meta or provider screens to select the business account and number and grant the requested access.
- 3
Set up the inbox
After authorization succeeds, review the inbox name and the team responsible for the channel.
- 4
Test messaging
Send a message from a test number to the connected number. Open it in the inbox and send a reply.
- 5
Check connection status
Return to Channels and confirm the channel is connected before serving customers.
Check the result
The channel shows as connected, the test message reaches the intended inbox and the reply reaches the test number.