Broadcasts

Prepare a WhatsApp message template

Write and review a WhatsApp template before using it in a broadcast.

Published · Updated

A WhatsApp broadcast may require a provider-approved template. Prepare clear copy that fits the purpose of the message.

Before you start

Connect a WhatsApp channel, obtain template and broadcast access, and verify audience consent.

Steps

  1. 1

    Choose the purpose

    Select the appropriate message category from the options available to your WhatsApp account.

  2. 2

    Write the copy

    Identify your business and reason for contact. Use variables only for data you actually have.

  3. 3

    Review the preview

    Test variable samples, links, and buttons if present; avoid empty placeholders.

  4. 4

    Submit for review

    Save the template and follow its review status in the channel interface before selecting it for a broadcast.

Check the result

The template is available for selection and its preview matches the intended message.