Automated replies
Handle customer messages and answer using the knowledge and instructions configured for the agent.
Plan and setup dependent
Artificial intelligence
AI Agents
Use the AI agent to reply automatically, update customer data, perform configured actions and hand the conversation to a human when needed.
Message Pro Omni
AI Agents
Capability scope
How does it work inside Message Pro?
The Message Pro AI agent can manage a conversation automatically using configured knowledge sources and instructions, update customer data and perform actions connected to the workflow.
When team intervention is needed, the agent hands the conversation to a human with the available history and context. Knowledge, permissions and actions are defined for each customer setup.
Update and act
Update customer data and perform configured actions and integrations inside the workflow.
Human handoff
Transfer the conversation to the team when needed while preserving its history and customer context.
Workflow
A clear path from setup to follow-up
Configure knowledge sources and instructions
The agent replies and performs actions
Customer data is updated during the conversation
The agent hands off to a human when needed
Availability note
These capabilities are available in the product, while the plan, consumption, knowledge sources, permissions and actions the agent may perform are defined in the customer setup.
Explore more
More product pages
Renewal Reminders
Organize renewal follow-up through a custom workflow implemented for each customer around their data, channels and integrations.
Learn moreCSAT Surveys
Ask customers to rate a completed conversation when the survey is supported and enabled for the channel and setup in use.
Learn moreChannels and Integrations
Connect WhatsApp, Messenger, Instagram, Telegram and LINE inside the workspace. TikTok is the only integration in this list that is coming soon.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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