Page messages in the team inbox
Connected Messenger conversations arrive in the workspace with their available history.
Meta
Available now
Manage Messenger with your team
Connect Facebook Page messaging to Message Pro, distribute conversations across the team, and use the automation and AI configured for your account.
Message Pro Omni
Messenger
Page messages in the team inbox
Connected Messenger conversations arrive in the workspace with their available history.
Routing and assignment
Route conversations to the relevant inbox, team or teammate according to the account setup.
Internal collaboration
Use available notes, labels and statuses to organize follow-up across the team.
AI with human handoff
Run configured replies and actions, with the option to hand a conversation to a teammate with context.
Inside Message Pro
What do you get with Messenger?
The connection brings available Messenger conversations into the team inbox so follow-up does not depend on one person or remain separate from the customer's other channels.
Routing and assignment
Route conversations to the relevant inbox, team or teammate according to the account setup.
Internal collaboration
Use available notes, labels and statuses to organize follow-up across the team.
AI with human handoff
Run configured replies and actions, with the option to hand a conversation to a teammate with context.
Follow up in one place
The team works from the same workspace used for other channels.
Clear responsibility
Conversation assignment reduces ambiguity about who follows up.
Actions shaped to your needs
Routing rules and AI are configured within the customer's scope.
Connection path
From the Messenger account to the team inbox
Prepare the Facebook Page and required access
Connect Messenger to the workspace
Define teams and assignment rules
Test a conversation, then start following up
Connection requirements
A successful connection depends on the Meta account, Facebook Page and suitable permissions. Channel features and limits remain subject to Meta policies and account configuration.
AI agent
The role of AI in Messenger
The agent uses configured knowledge and instructions to reply, can update customer data and perform permitted actions, and transfers the conversation to a teammate when human intervention is needed.
Automated replies using configured knowledge
Customer data updates
Permitted actions and integrations
Human handoff with context
Knowledge, instructions, permissions, actions and handoff rules are configured for each customer.
Other channels