Message Pro brings messages from connected channels into one team inbox. Use the Channel Catalog to choose a channel, complete its setup, and test the connection.
Add a new channel
- 1
Open Channels
From the sidebar, open Account settings and select Channels.
- 2
Browse the catalog
Select Add Channel or Browse Catalog to see available options.
- 3
Choose a channel
Search or filter the catalog, then select Connect for the channel you need. Available options may include WhatsApp, Messenger, Instagram, Telegram, and more.
- 4
Complete the connection
Follow the channel-specific prompts and grant the permissions required by its provider. Wait for a successful connection confirmation.
- 5
Send a test message
Message the connected channel and open Inbox to confirm the conversation arrives.
After connecting
Return to the Channels list to manage the connection. If the test message does not arrive, review connection status and permissions before trying again.
Choose the right channel path
Start with the connection type your business actually needs. For WhatsApp, the official Business Platform and QR may appear as separate options; they are not interchangeable and do not necessarily share the same capabilities. Check the requirements and access on each option’s setup screen.
If the test message does not arrive
- 1
Check connection status
Confirm that the channel is shown as connected in Channel settings.
- 2
Check inbox and access
Confirm which inbox received the channel and whether your teammate can see it.
- 3
Retry from another account
Send a fresh message from an external account and watch the correct inbox. If it still fails, review provider authorization.