Help category

Team inbox

Organize conversations, assign teammates, and reply to customers from one workspace.

Find new conversations, assign teammates, and organize follow-up.

Team inbox

Use Inbox views, search, replies, and team assignment to manage customer conversations.

Team inbox

Set a clear conversation owner and transfer work between teammates while keeping customer context.

Team inbox

Find the right conversation and review assigned, unassigned and follow-up work.

Team inbox

Share context with teammates without messaging the customer, and review reusable replies before sending.