One inbox
Connected Telegram conversations reach the workspace alongside other channels.
Telegram
Available now
Manage Telegram conversations in one inbox
Connect Telegram to Message Pro so the team works from a shared inbox with configured assignment, automation and AI.
Message Pro Omni
Telegram
One inbox
Connected Telegram conversations reach the workspace alongside other channels.
Team distribution
Assign a conversation to a teammate or team and keep its status clear.
Organized data
Use available contact information, labels and attributes in the follow-up workflow.
Automation and AI
Apply replies, actions and handoff rules configured within the customer account.
Inside Message Pro
What do you get with Telegram?
The connection lets the team manage connected Telegram conversations through the same operating cycle as other channels: arrival, assignment, follow-up and handoff when needed.
Team distribution
Assign a conversation to a teammate or team and keep its status clear.
Organized data
Use available contact information, labels and attributes in the follow-up workflow.
Automation and AI
Apply replies, actions and handoff rules configured within the customer account.
Unified operations
The team does not need to manage Telegram through a separate workflow.
Clear status
The owner and follow-up history remain visible in the workspace.
Flexible setup
Rules and actions are defined around the actual use case.
Connection path
From the Telegram account to the team inbox
Prepare the Telegram account and connection requirements
Add the channel to the workspace
Define the relevant team and rules
Test receiving and replying, then activate
Connection requirements
The connection method and required access depend on the Telegram setup being used. They are defined and tested while configuring the customer's workspace.
AI agent
AI with Telegram
The agent replies using configured knowledge and instructions, updates customer data, performs permitted actions, and hands the conversation to the team when human intervention is required.
Automated replies using configured knowledge
Customer data updates
Permitted actions and integrations
Human handoff with context
Knowledge, instructions, permissions, actions and handoff rules are configured for each customer.
Other channels