Bring Zid order context into the conversation
Help support teams review customers and orders from a connected Zid store, then follow up without repeatedly asking for the same information.
From an order reference to a clearer answer
The available connection brings customer and order information from Zid into the follow-up process. Review the reference, status and available details before replying.
- Find the customer and match the right record.
- Review orders and available order details.
- Use supported store events in configured follow-up workflows.
Before connecting
You need permission to manage integrations in Message Pro and access to authorize the store connection. Check that your plan enables the integration and that you are linking the correct store and workspace.
Connection steps
Choose the store
Open the available Zid integration in your account and begin authorization for the correct store.
Review permissions
Review the information requested and complete authorization through the store account.
Check the data
Use a known customer and order; confirm identity, reference and status.
Prepare follow-up
Define events, messages and exception ownership, then test the workflow.
Example: an order enquiry
A customer sends an order reference. A teammate reviews the matching order in the connected store, checks available information and replies, transferring the conversation if another team needs to act.
Common questions
Is it included in every plan?
Check plan comparison and the integrations enabled in your account. Store-provider fees and custom implementation are considered separately.
Can order events trigger messages?
Supported events can be used in configured and tested workflows. Messaging remains subject to channel settings, templates and recipient consent.