Conversations in a shared workspace
Manage LINE alongside the other channels connected to the customer account.
LINE
Available now
Manage LINE conversations in your team inbox
Connect LINE to Message Pro to bring conversations together with other channels and use configured assignment, context, automation and AI.
Message Pro Omni
LINE
Conversations in a shared workspace
Manage LINE alongside the other channels connected to the customer account.
Assignment and notes
Distribute conversations and use available internal collaboration tools.
Customer organization
Use available history, attributes and labels to understand follow-up.
AI in the same flow
Run replies, data updates, actions and handoff according to the customer setup.
Inside Message Pro
What do you get with LINE?
The connection places connected LINE conversations inside the team's operating flow instead of a separate tool, with shared organization and follow-up controls.
Assignment and notes
Distribute conversations and use available internal collaboration tools.
Customer organization
Use available history, attributes and labels to understand follow-up.
AI in the same flow
Run replies, data updates, actions and handoff according to the customer setup.
Another channel in the same inbox
The team's operating model remains consistent across connected channels.
Better follow-up context
Available customer and conversation data appears in one workspace.
Project-specific setup
The scope of rules and integrations is defined around the customer's needs.
Connection path
From the LINE account to the team inbox
Prepare the LINE account and required permissions
Connect the channel to Message Pro
Configure teams and follow-up rules
Test conversations, then start operating
Connection requirements
Connection requirements depend on the LINE account, settings and permissions. Requirements and channel scope are confirmed during customer setup.
AI agent
How does AI work with LINE?
The AI agent uses knowledge and instructions defined for the customer account, can update data and perform permitted actions, and hands the conversation to a teammate with context.
Automated replies using configured knowledge
Customer data updates
Permitted actions and integrations
Human handoff with context
Knowledge, instructions, permissions, actions and handoff rules are configured for each customer.
Other channels