Post-conversation rating
Collect customer feedback at the relevant time when the channel supports it and the survey is enabled.
Plan and setup dependent
Conversation experience measurement
CSAT Surveys
Ask customers to rate a completed conversation when the survey is supported and enabled for the channel and setup in use.
Message Pro Omni
CSAT Surveys
Capability scope
How does it work inside Message Pro?
Customer satisfaction surveys help collect direct feedback about the conversation experience. A survey is sent through a supported flow after the conversation is resolved, based on workspace configuration.
The team can review available results in reporting and use them as an operational signal without turning them into a promise of a particular metric or business result.
Reviewable results
Review available ratings and comments through workspace reporting.
An improvement signal
Use feedback to identify cases that may need review or additional training.
Workflow
A clear path from setup to follow-up
The team resolves a conversation
The survey is sent through a supported flow
The customer submits a rating and comment
The team reviews the result
Availability note
Survey format, delivery method and available reporting depend on the channel, plan and workspace configuration.
Explore more
More product pages
Channels and Integrations
Connect WhatsApp, Messenger, Instagram, Telegram and LINE inside the workspace. TikTok is the only integration in this list that is coming soon.
Learn moreVoice and Calls
Voice and calling are in development and are not currently available as part of the Message Pro service.
Learn moreCapture Leads from Social Media
Bring incoming messages from connected social channels into one team inbox and start follow-up as soon as the conversation arrives.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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