Route by team
Separate sales, support or other operational flows through teams and inboxes.
Plan and setup dependent
Organized operations
Conversation Routing
Send each conversation to the relevant team, inbox or teammate using manual assignment and the automation rules configured for the workspace.
Message Pro Omni
Conversation Routing
Capability scope
How does it work inside Message Pro?
Routing helps reduce missed conversations and makes ownership clear. A conversation can be transferred manually, while rules can also be configured to apply actions when selected conditions are met.
The shape and conditions of those rules depend on the plan, available data, channels and integrations enabled for the workspace.
Configurable rules
Apply actions such as assignment or labeling when agreed conditions are met.
Clearer ownership
Keep the conversation status and responsible teammate visible to the team.
Workflow
A clear path from setup to follow-up
A new conversation arrives
Available data and conditions are checked
An enabled rule or manual assignment is applied
The conversation moves into its follow-up path
Availability note
Automation is not identical for every customer; available rules and limits are defined and configured within the project scope.
Explore more
More product pages
Conversational Support
Help the support team follow up from one workspace with the available conversation history, customer data and internal collaboration tools.
Learn moreAI Agents
Use the AI agent to reply automatically, update customer data, perform configured actions and hand the conversation to a human when needed.
Learn moreRenewal Reminders
Organize renewal follow-up through a custom workflow implemented for each customer around their data, channels and integrations.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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