Conversation history
Review earlier messages and available data before following up with the customer.
Core platform capability
Customer service
Conversational Support
Help the support team follow up from one workspace with the available conversation history, customer data and internal collaboration tools.
Message Pro Omni
Conversational Support
Capability scope
How does it work inside Message Pro?
Message Pro gives support teams one place to read messages, reply and manage conversation status. Customer context stays attached to the conversation instead of being split across accounts and tools.
Available labels, attributes, private notes and canned responses can be used to organize follow-up according to workspace permissions and configuration.
Private notes
Collaborate with teammates inside the conversation without sending the note to the customer.
Organized follow-up
Use statuses, labels and attributes to separate and prioritize request types.
Workflow
A clear path from setup to follow-up
The customer starts a conversation
Available details and history appear
The team collaborates and responds
Status is updated and context is retained
Availability note
Support channels, response times and service commitments are not fixed assumptions; they are documented in the customer proposal or agreement.
Explore more
More product pages
AI Agents
Use the AI agent to reply automatically, update customer data, perform configured actions and hand the conversation to a human when needed.
Learn moreRenewal Reminders
Organize renewal follow-up through a custom workflow implemented for each customer around their data, channels and integrations.
Learn moreCSAT Surveys
Ask customers to rate a completed conversation when the survey is supported and enabled for the channel and setup in use.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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