Channels together
Monitor connected channels from a shared workspace instead of splitting follow-up across apps.
Plan and setup dependent
Lead capture
Capture Leads from Social Media
Bring incoming messages from connected social channels into one team inbox and start follow-up as soon as the conversation arrives.
Message Pro Omni
Capture Leads from Social Media
Capability scope
How does it work inside Message Pro?
WhatsApp, Messenger, Instagram, Telegram and LINE can be connected to Message Pro according to the customer's accounts and channel permissions. Conversations generated by your social presence reach the connected inbox.
Once a message arrives, it can be assigned to a team, enriched with available labels and data, and handled by the configured response, routing or human-handoff flow.
Actionable context
Keep the conversation history and contact data supplied by the channel in the workspace.
TikTok coming soon
TikTok is not included in the currently available channels; its scope will be published at launch.
Workflow
A clear path from setup to follow-up
Select required channels
Review accounts and permissions
Connect each channel to an inbox
Test replies, assignment and handoff
Availability note
Each provider controls its channel features, limits, fees and policies; the Message Pro setup defines how the team works inside the workspace.
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Capture Leads from Your Website
Receive website visitor conversations in Message Pro and route them to the team or the configured AI flow.
Learn moreCapture Leads from Offline Touchpoints
Turn offline touchpoints—such as a branch, event or printed material—into a link or QR code that starts a conversation on a connected channel.
Learn moreQualify Leads in Conversation
Collect important information inside the conversation, update customer data and route suitable cases to the team with context.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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