On-site conversation
Give visitors a direct way to ask without searching for a separate channel.
Plan and setup dependent
Lead capture
Capture Leads from Your Website
Receive website visitor conversations in Message Pro and route them to the team or the configured AI flow.
Message Pro Omni
Capture Leads from Your Website
Capability scope
How does it work inside Message Pro?
A website conversation channel can be configured and connected to the relevant inbox so a visitor starts on the site and reaches the team's workspace.
Widget placement, opening messages, required data and assignment or AI flow are defined according to the website design and customer requirements.
Team routing
Send the conversation to the inbox or team responsible for website requests.
Automated opening
Configure a welcome message, initial questions or an AI agent for the agreed use case.
Workflow
A clear path from setup to follow-up
Choose where chat appears
Configure the website channel
Connect it to the team inbox
Test the visitor experience and handoff
Availability note
Implementation depends on website access, the privacy policy, required data and the agreed Message Pro workspace setup.
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Capture Leads from Offline Touchpoints
Turn offline touchpoints—such as a branch, event or printed material—into a link or QR code that starts a conversation on a connected channel.
Learn moreQualify Leads in Conversation
Collect important information inside the conversation, update customer data and route suitable cases to the team with context.
Learn moreBook Appointments in Conversation
Collect an appointment request in conversation and connect it to an action or integration implemented for the customer's system and project scope.
Learn moreDoes this capability fit your team's workflow?
Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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