Collect details first
Ask for the service, time and required data in the same conversation.
Plan and setup dependent
Lead conversion
Book Appointments in Conversation
Collect an appointment request in conversation and connect it to an action or integration implemented for the customer's system and project scope.
Message Pro Omni
Book Appointments in Conversation
Capability scope
How does it work inside Message Pro?
A workflow can ask for the service, time and required data, then perform an action or connect to an external system after the scope is defined and tested.
If direct booking is unavailable or requires review, the conversation is handed to the team with the collected data for confirmation.
Custom integration
Connect the booking system when its interfaces and project scope are suitable.
Human review
Hand the request to a teammate when needed instead of confirming unavailable time.
Workflow
A clear path from setup to follow-up
Identify the booking system
Document data and rules
Implement the action or integration
Test confirmation, failure and handoff
Availability note
Appointment booking does not connect automatically to every system. It is implemented per customer after reviewing interfaces, permissions and scope.
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Tell us the plan, country, channels and integrations you need, and we will document the suitable availability and scope in a clear proposal.
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