If your customers use LINE, you can handle messages from the connected Official Account in your shared inbox.
Before you start
You need channel management access, a LINE Official Account, and access to its Messaging API settings.
Steps
- 1
Prepare LINE
Confirm ownership of the Official Account and access to its Messaging API settings.
- 2
Start the connection
Open Settings, then Inboxes or Channels, and select LINE.
- 3
Enter connection details
Copy the required values from LINE into the matching Message Pro fields and configure a webhook URL if prompted.
- 4
Test messaging
Send a message to the LINE account from a test user; confirm it arrives in the intended inbox and you can reply.
Check the result
A LINE test message arrives in the correct inbox and the user receives your reply.