Help category
Settings and troubleshooting
Configure inboxes and investigate channel, messaging and automation issues.
Settings and diagnosis
Configure the inbox and diagnose channel, messaging and automation issues.
Settings and troubleshooting
Configure inbox settings and notifications
Review inbox members and alert preferences so the right teammate sees new conversations.
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Reconnect a channel that stopped working
Check channel status and permissions, then reconnect and test messaging.
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Troubleshoot messages missing from the inbox
Find why messages are not visible without changing settings at random.
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Diagnose a workflow or AI agent
Inspect triggers, conditions, and run logs when the expected action does not happen.
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