Reconnect a channel that stopped working

If messages stop arriving, inspect the channel status and reason before disconnecting or recreating it.

Before you start

You need channel management access and access to the linked external provider account.

Steps

1. 1

   Scope the issue

   Check whether one or all channels are affected and whether inbound, outbound, or both directions fail.

2. 2

   Inspect status

   Open channel settings and look for connection state, permission warnings, or expired credentials.

3. 3

   Reauthorize if needed

   Use the channel’s reconnect or authorization option with the correct provider account.

4. 4

   Test both directions

   Send a test message into and out of the channel, then inspect the inbox and errors.

Check the result

The channel shows as connected and test messages work both ways.