Inbox and notification settings help your team notice new messages without unnecessary alerts.
Before you start
Editing inbox members may require management access; notification preferences may be personal to each teammate.
Steps
- 1
Open the inbox
Go to Settings, then Inboxes, and choose the inbox.
- 2
Review ownership
Check the members and available assignment configuration for that inbox.
- 3
Set alerts
Review notification preferences in your account, browser, or device as applicable.
- 4
Test a message
Send a test message and confirm the conversation and expected alert reach the right teammate.
Check the result
The message reaches the right inbox and the responsible teammate can see it and receive the expected alert.