Channels

Install and test website chat

Create a website inbox, install its widget code, and verify messaging.

Published · Updated

Website chat lets visitors start a conversation with your team from your site.

Before you start

You need inbox creation access and permission to edit your website template or tag manager.

Steps

  1. 1

    Create the website inbox

    Open inbox settings, choose the website chat channel, and configure the available name and appearance options.

  2. 2

    Copy the install code

    Copy the widget snippet shown after creation without changing its values.

  3. 3

    Add it to the site

    Place it in your site template or tag manager as directed by your platform, then publish the change.

  4. 4

    Test in a private window

    Open the page, start a test chat, confirm it reaches the inbox, and send a reply.

Check the result

The chat launcher appears on the intended page and messages work in both directions.