Team inbox
Manage conversations
Find new conversations, assign teammates, and organize follow-up.
Team inbox
How to organize conversations in Inbox
Use Inbox views, search, replies, and team assignment to manage customer conversations.
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Assign and transfer a conversation
Set a clear conversation owner and transfer work between teammates while keeping customer context.
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Search conversations and filter by status
Find the right conversation and review assigned, unassigned and follow-up work.
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Use private notes and canned replies
Share context with teammates without messaging the customer, and review reusable replies before sending.
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